
Salon Policies
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Payment Storage
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In order to schedule an appointment, you will need to enter your credit card information which will be safely and securely stored for use in checking out.
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Cancellations / Rescheduling
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With respect to our stylists and clients on a waiting list, we ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment, or you may be charged a cancellation fee at the rates listed below.
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Less than 24 hours - 25% of service total
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No Show - 50% of service total
Should we need to enforce our cancellation policy we will be in touch, via text, to confirm collection of the fee. If we do not hear from you regarding confirmation of the payment within 48 hours, we reserve the right to charge your card on file.
By booking an appointment you have accepted, and understand, the cancellation/no show policy and agree not to do a charge back with your banking institution. A statement will be forwarded to your banking institution to void and cancel my dispute if you attempt a chargeback for a no-show/cancellation charge.
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Re-Do’s
It is important to us that you love your hair and want to know if you have any issues with your service. That said, Element Hair Studio does not offer refunds on any services. Redos are offered but the following stipulations apply & redo requests must be made within 7 days of the original appointment.
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If you would like something different than what was discussed during your pre-service consultation, and the expectations laid out by your stylist, you will need to schedule, and pay for, a new appointment to redo.
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If your stylist wasn't able to successfully execute, to your satisfaction, what was discussed and agreed upon during the pre-service consultation, your stylist would be happy to fix it at no further cost to you.
After 7 days all services are final & there will be a charge for any change in service. We cannot guarantee the longevity of color when recommended products aren't used or non-salon grade products are used. Please give the color 24 hours to set in before shampooing after initial application to allow the cuticle of the hair to fully close. If there is any concern after the first shampoo at home, please let us know.
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Late Arrivals
Scheduled appointments have a 10 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be late, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.
Retail Returns
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Element Hair Studio will happily exchange any lightly used products from the salon toward another product within 30 days of the original purchase.
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Damaged Personal Items
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Element Hair Studio is not responsible for damaged personal items, such as clothing, bags, shoes, electronic devices, etc.
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Please be mindful of the fact that we are working with color, chemicals and water through the duration of your service, and prepare for your visit accordingly.
Gift Cards/Gift Certificates
No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.
Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards cannot be replaced or refunded.
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Respect
Element Hair Studio is a luxury salon with the goal to provide ultimate relaxation to all clients. Please be courteous & keep your group conversations to a low volume & your cell phone on silent. We all have busy schedules, please help us ensure a calm & peaceful environment inside the salon.
We Reserve the Right to Refuse Service To:
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Anyone with a nail, hair, or scalp condition we suspect may be contagious
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Anyone with open or infected wounds on the treatment area
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Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
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Anyone more than 15 minutes late for an appointment
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Anyone demonstrating inappropriate behavior to our technicians and/or other customers