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Salon Policies

 

Cancellations

Your appointments are very important to our team of professionals. We ask that if you must cancel or reschedule your appointment, you give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client on our waitlist. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice.  However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for a non-refundable deposit to secure your next appointment.

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you will be charged a cancellation fee of 25% of the cost of your service.

Cancellation Fee- 

Your appointments are very important to our team of professionals. We understand that life events and sickness happen. We ask that if you must cancel or reschedule any appointment, you do so 24 hours before the start time. This way, our team of professionals will be able to adjust their schedules accordingly. If the cancellation is after 24 hours, a fee of 25% of the service total will be charged. A No Show to an appointment, results in a charge of 50% of the service total.  

 

Re-Do’s 

We always want you to be happy with your service! If you are ever dissatisfied with a service, please let us know within 3 days and we will be happy to reconsult with you and make a change if need be. 

After 10 days all services are final & there will be a charge for any change in service. We cannot guarantee the longevity of color when recommended products aren't used or non-salon grade products are used. Please give the color 24 hours to set in before shampooing after initial application. 

Late Arrivals

Scheduled appointments have a 10 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be late, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

 

Premium Appointment Times 

The Salon  is open: Tuesday, Wednesday & Thursday 9-6, Friday 9-5, Saturday 9-2

If possible, we are happy to make accommodations for early, late evening, or Monday appointments.  Please note, for this service accommodation, an additional fee of $20+ will be charged. The client is responsible to confirm those charges with our front desk coordinator before booking your appointment.

 

Tipping

Though tipping is not not required, our technicians GREATLY appreciate them! If you are happy with your service, tips can be accepted via cash, on debit/credit cards. 

 

Gift Cards/Gift Certificates

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.

Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards cannot be replaced or refunded.


 

Respect

Element Hair Studio is a luxury salon with the goal to provide ultimate relaxation to all clients. Please be courteous & keep your group conversations to a whisper & your cell phone on silent. We all have busy schedules, please help us ensure a calm & peaceful environment inside the salon.


 

We Reserve the Right to Refuse Service To:

  • Anyone with a nail, hair, or scalp condition we suspect may be contagious

  • Anyone with open or infected wounds on the treatment area

  • Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service

  • Anyone more than 15 minutes late for an appointment

  • Anyone demonstrating inappropriate behavior to our technicians and other customers

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